An experienced-team

Acertys relies on the complementary strengths of experienced partners, supported by a team with a strong diversity of backgrounds and talents.

[ Jacques Bénard Principal Associate ] jbenard@acertys.ca

Jacques Bénard is a civil engineer and accredited mediator with a master’s degree in planning. He has 25 years of professional experience. Jacques’ interest in citizen participation in development projects began in the early 1990s. Since then, he has been involved in this field as a strategic consultant, project manager and facilitator. His broad experience has been acquired through the number and diversity of projects he has worked on, which have taken place in a wide range of communities. He excels in situations involving complex issues and multiple stakeholders thanks to his capacity for synthesis and problem-solving and his skills as a facilitator.

Jacques is a member of the Order of Engineers of Québec, the Institute of Mediation and Arbitration of Quebec and the International Institute for Public Participation in Canada.


[ Isabelle Verreault Principal Associate ] iverreault@acertys.ca

Isabelle is an associate and co-founder at Acertys with training in political science and management. She has close to 20 years of experience in project management and communication, the last 12 of which have been in the field of urban development, land use planning and public participation. Isabelle is regularly called upon to guide the management of stakeholder relations and to support project teams in the planning and design of information and consultation mechanisms, thanks to her ability to skilfully and rapidly grasp the dynamics of a given setting. Businesses also call upon her expertise to prepare and train their project teams for the different challenges associated with public participation.


[ Caroline Chaumont Project Manager ] cchaumont@acertys.ca

Caroline holds a bachelor’s degree in psychology, a master’s degree in business affairs (MBA) with a specialisation in organisational social and environmental responsibility, and a certificate in public communication. Before joining Acertys in 2011, Caroline worked for four years for a firm that provides software and consulting services in social and environmental data management for the extractive industry. Her background has enabled her to develop a strong capacity to analyse the social and environmental impacts of different types of large projects as well as an excellent understanding of organisational challenges and strategic decisions relating to the management of these impacts. As a Project Manager, Caroline contributes to diverse mandates related to public information and consultation, communication with stakeholders and cohabitation between companies and their communities.

Caroline is an active member of the International Association for Public Participation (IAP2) in Canada.


[ Isabel T. Dion Project Manager ] itdion@acertys.ca

Isabel holds a bachelor’s and master’s degree in political science, and is currently pursuing a diploma in management and sustainable development. Since her arrival at Acertys, Isabel has collaborated on several mandates involving relations with community stakeholders, notably for businesses in the industrial sector. She carries out research and analysis of the human environment and social issues, focusing particularly on the transportation, energy and natural resource sectors. Isabel has also taken an active role in the organisation of diverse consultation activities in the domain of urban planning.


[ Lindsay Wiginton Project Manager ] lwiginton@acertys.ca

With a master’s in urban planning and a degree in civil engineering, Lindsay has a strong understanding of municipal systems and of the complex challenges facing communities of all sizes. Prior to joining the Acertys team, she has been engaged in the public, private and research sectors in the field of regional planning. As a project manager at Acertys, Lindsay carries out research and analysis and supports community engagement and facilitation processes, with a focus on the domain of urban planning. Originally from Ontario, she adds an out-of-province perspective to the organisation.

Lindsay is a Candidate Member of the Canadian Institute of Planners and an active member of the International Association for Public Participation (IAP2) in Canada.


[ Sarah Kraemer Project Manager ] skraemer@acertys.ca

With master’s degrees in urban planning and cultural anthropology, Sarah brings a diverse set of skills and experiences to the team, and excels at analysing complex urban dynamics. As a Project Manager at Acertys, Sarah collaborates in the planning and facilitation of public participation activities. She also provides strategic and logistical support in several mandates. Before joining Acertys, Sarah developed and implemented public participation processes in the field of urban planning in the municipal sector. She has also acquired experience in animation and organisation of stakeholder engagement activities in the community sector.

Sarah is an active member of the International Association for Public Participation (IAP2) in Canada.


[ Pauline Lambton Project Manager ] plambton@acertys.ca

Pauline holds a bachelor’s degree in community and public affairs and a master’s degree in urban planning. She has a variety of practical experiences in the organisation and facilitation of public consultations. At Acertys, Pauline participates in different research and consultation activities, and collaborates in the implementation of consultation processes and stakeholder engagement management for large-scale projects. Before joining Acertys, she worked in the field of urban planning and sustainable development in the community sector, particularly in the South-West Borough of Montreal.